Let’s Grow Together

The Visitor Experience Agent is the first point of contact for guests and plays a critical role in delivering an outstanding,

welcoming, and informative experience for every visitor. This position supports all front-of-house operations, including retail sales,

guest inquiries, membership services, and event support, ensuring a seamless and memorable guest journey from arrival to departure of the Garden.

RESPONSIBILITIES:

• Greet and engage guests in a warm, professional, and informative manner.

• Process event or program admissions, membership sales, event ticketing and retail transactions using a computer and

point of sale.

• Provide accurate information about the venue, current exhibitions, programs, events, amenities, general policies and general information about the garden.

• Support with wayfinding and crowd management during high-volume event periods.

• Handle visitor concerns or complaints promptly and tactfully, escalating when appropriate.

• Assist with the planning & implementation of events and activities as needed.

• Assist in maintaining the cleanliness and presentation of all retail spaces.

• Ensure stock levels of the retail sales area are kept and monitored for inventory tracking.

• Monitor visitor flow and contribute to a safe and enjoyable environment for all.

• Participate in special events, tours, and evening programs as needed.

• Contribute ideas and feedback to improve the overall visitor experience.

QUALIFICATIONS:

• 1–2 years of experience in customer service, hospitality, retail, or front-of-house operations.

• Comfortable with technology and point-of-sale systems; able to learn new systems quickly.

• Ability to work collaboratively with team members and volunteers.

• Flexible availability, including weekends and select holidays.

• Excellent communication and organizational skills.

• Ability to work flexible hours, including evenings and weekends.

• Ability to work well under pressure and adapt to changing priorities.

EDUCATION:

• A bachelor’s degree is preferred but not needed.

LANGUAGE SKILLS:

• Excellent verbal and written communication skills in English and Spanish (preferred).

REASONING ABILITY:

• Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and

external partners.

• Ability to work well under pressure

PHYSICAL DEMANDS:

• Ability to stand for prolonged periods of time up to 6 hours / Lift items that can weigh up to 30lbs

• Comfortable working indoors and outdoors in varying weather conditions.